| Federal Authority for Identity, Citizenship, Customs & Port Security (ICP)Federal government |
ChallengeManual entry of user and position data caused errors and repeated reviews, and users were moving from two separate legacy systems. |
What NVSSoft deliveredTarasol and ArcMate Enterprise, with user and position data pulled automatically from the HR system, detailed integration plans with external entities and an authority-wide change management program. |
ResultSecure, real-time exchange with external entities and faster responses. ICP’s IT leadership reports clear gains in efficiency, security and external collaboration. |
| UAE Ministry of JusticeFederal government |
ChallengeA basic add-on to the existing archive could not handle correspondence, so staff drafted letters outside the system, signed by hand and scanned copies back in. |
What NVSSoft deliveredTarasol and ArcMate Enterprise replaced both legacy systems, with digital signatures and an integration with the ministry’s courts system. |
ResultA paperless working environment in a short time, with all incoming, outgoing and internal correspondence managed in Tarasol. |
| Dubai Civil DefenseEmergency services |
ChallengeA correspondence system dating back to the early 2000s, with weak vendor support and a need for reliable Arabic search and stronger security. |
What NVSSoft deliveredA full upgrade to Tarasol with complete Arabic support, integrated with other DCD systems and carried out without disrupting emergency operations. |
ResultA fully paperless environment, a digitized meeting lifecycle and tighter control over permissions and access to correspondence. |
| Sharjah Police Science AcademyGovernment, education |
ChallengeGrowing paper use, frequent changes to policies and structure, and no in-house developers to update processes. |
What NVSSoft deliveredTarasol and ArcMate Enterprise integrated with the Sharjah Government HR system, with digital signatures, Arabic and English full-text search and single sign-on for 200+ users. |
ResultA completely paperless operation, unified numbering and templates, and new procedures such as shift logs and salary certificates added by the Academy’s own team. |
| Sharjah Real Estate Registration DepartmentGovernment, real estate |
ChallengeAn outdated correspondence system with vendor support issues, and staff switching between several systems to complete one transaction. |
What NVSSoft deliveredTarasol and ArcMate Enterprise, tightly integrated with Oracle ERP so transactions are completed from one screen. |
ResultA major productivity boost across departments, faster transactions and instant retrieval of any record from the archive. |